General Conditions

GENERAL CONDITIONS AND REGULATIONS

All enrolments are subject to the following General Conditions, which become legally binding on acceptance of enrolment by the cultural association Centro Mediterraneo Pintadera. Upon confirmed enrollment, you become member of the the cultural association Centro Mediterraneo Pintadera, hereinafter referred to as PINTADERA.

LESSONS

All group classes run Monday through Friday except during official Italian holidays.
Students must present themselves at school on their first day at 09.00 if they are absolute beginners and at 8:30 if they are enrolled in an intermediate or advanced course.
One class hour equals 55 minutes.
Group lessons are usually held in the mornings, however on occasion (generally during high season) these group lessons may be scheduled in the afternoon.
Individual lessons are generally held before or after group classes.
The number of course hours does not include the entrance/placement test (mandatory) but they do include the final exam (given on request).
Should only two students enroll in a group language Course (Lingua A, B, C) the weekly hours would be reduced from 20 to 15. Should only one student enroll, the hours would be reduced to 10 per week.

NATIONAL HOLIDAYS

The school is closed on;

  • New Year’s (1/1)
  • Three King’s Day (6/1)
  • Easter Monday
  • Liberation Day (25/4)
  • Labor Day (1/5)
  • Day of the Republic (2/6)
  • Assumption of Mary (15/8)
  • All Saints’ Day (1/11)
  • Immaculate Conception (8/12)
  • Christmas Day (25/12)
  • Boxing Day (26/12)

A refund is granted for lessons missed on national holidays on the following basis:
“Lingua” group courses - €30 for a one or two week course

ACCOMMODATION

Finding accommodation is a free service for all students regularly enrolled.
The school acts only as an intermediary regarding the lodgings, and takes no responsibility regarding the relationship between the renter and the student.
All of the accommodations available through the school have been carefully selected, according to our Inspection scheme or cleanliness, comfort, and location. Since all accommodations are privately owned and operated, there are minor differences in amenities, but all meet a standard level of quality and convenience and are regularly checked by our school.

EXTRA COURSES

Extra courses are operated through external partners who are liable for the services provided.

DEPOSIT

The 80€ fee for enrollment with the cultural association Centro Mediterraneo Pintadera is a non-refundable deposit required to secure reservations. The payment should be made by bank transfer. Bank commissions and fees are to be paid by the student. You will find our bank details on our website and on our enrolment form.
Please always clearly specify for whom the payment is made

BALANCE

All fees must be paid in full at the latest on the first day of your arrival at school.

CHANGES TO BOOKINGS

PINTADERA reserves the right to levy an additional administration fee to cover the costs of any changes that are requested to pre-booked courses or accommodation after we have confirmed the student's place in school.
It is possible to upgrade the course for a more intensive course during the study-stay but the contrary is not possible, without paying an additional enrolment fee.

 

CANCELLATIONS AND REFUND POLICY - GENERAL

PINTADERA will make the following charges in case of cancellation or withdrawal from a course:

  • The deposit is non-refundable.
  • Deposits and fees are not transferable from person to person
  • If PINTADERA rejects an application, the applicant is entitled to a full refund within 30 days

 

REFUNDS OF TUITION OR ACCOMMODATION FEES PRIOR TO ARRIVAL

The 80€ enrollment fee is never refundable after an enrolment has been accepted by PINTADERA and the school has sent a confirmation for the course and/or any other related service.

REFUNDS OF TUITION FEES AFTER COURSE START DATE

If a student does not attend, withdraws or shortens his/her course after the course has begun, tuition fees will not be refunded. No refunds are allowed for a delayed start or premature departure. Student tuition is never refunded due to absence from class and study hours subsequently lost cannot be made up.

ACCIDENT AND MEDICAL INSURANCE

We advise students to take out medical and personal insurance before leaving their home country.
Citizens from the European Union are entitled to free medical care in Italy if they hold an E111 Form which can be obtained from their local health authority in their home country before departing for Italy.
Citizens not of the European Union must conform to the requirements issued by the Italian Government. Details can be obtained at their local Italian Embassies.
PINTADERA has insurance for those liabilities expressly imposed by Italian law and all activities which take place on our premises.

RESOLUTION OF DISPUTES

If a student wishes to complain about any aspect of the services, the complaint should be made in the first instance to PINTADERA office.
In the event that the matter is not resolved, the student or student's agent should make a complaint in writing to the Director of PINTADERA.
Such complaints will be investigated provided that:

  •  the complaint is received within one month of the course finishing
  •  the complaint was initially registered in writing
  •  all bills relating to the student making the complaint have been settled in full


LIABILITIES

PINTADERA and its staff and representatives are not held liable for any loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by Italian law. PINTADERA is not held liable in the event that any service contract to be provided by PINTADERA should become impossible to supply for any cause or reason beyond the control of PINTADERA.

VALID PRICES

Prices in the brochure are valid from January, 1st until December, 31st .

EXPULSION

PINTADERA reserves the right to dismiss any student whose conduct is unsatisfactory at the discretion of the centre Director, whose decision is final. There will be no refund for fees in cases of expulsion and any billed but unpaid fees become payable immediately.

ACCEPTANCE OF THIS REGULATION

All enrolments are subject to the above mentioned General Conditions, which become legally binding on acceptance of enrolment by PINTADERA.

By PINTADERA's acceptance of an applicant's electronic and/or signed form of registration or any other written form of registration (also through agencies and representatives), the applicant tacitly agrees to accept these General Conditions.